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Artwork Submission Process
<Risograph Artwork Submission & Ordering Process>
① File Check (DATA CHECK): Staff will check submitted artwork in order of receipt within 3 working days. If issues are found, we will contact you and file adjustments may be required before resubmission. If everything is correct, a payment link will be sent via email.
② Printing: Production turnarounds vary based on color count, order volume, and print quantities. ※ Once file confirmation is complete, artwork changes or order cancellations are generally not accepted.
③ Shipping:
In-Store Pickup: Available after 3:00 PM on the completion date (Closed Mon–Tue).
Convenience Store Pickup: Estimated 2–3 working days for delivery.
Black Cat Express (Yamato Transport): Estimated next-day delivery (Postponed on Sundays and National Holidays).
★ Unforeseen circumstances may arise during any of these three stages.
To ensure you receive your prints on time, please submit your files as early as possible.
※ JAM Factory Holidays: Tuesdays & Saturdays (Production schedules will be extended accordingly).
Submission Methods
① Online Submission (24 Hours)
Lightweight Paper • Non-Full-Bleed: https://forms.gle/SH7uyH6sCi3Y8m1b9
Lightweight Paper • Full-Bleed: https://forms.gle/x4osPUWayigwrDCE6
Heavyweight Paper • Non-Full-Bleed: https://forms.gle/6ruuGXyMC4ZFzphn6
Heavyweight Paper • Full-Bleed: https://forms.gle/wYSLjE8n2DTZp6dg6
Test Print: https://forms.gle/JLo32jYw2ESSqqx18
113 Two-Color Card Test Print: https://forms.gle/5sDfKMWKxp4WDvQ97
② In-Store Submission: Currently Suspended
Payment Methods
Orders require advance payment. Printing will begin once payment is confirmed.
Online Shop Payment Options: ATM Transfer / Credit Card / LINE Pay
Turnaround Time & Shipping Schedule
★ Print Turnaround Time Guidelines
Standard Period:
Orders are shipped on average 1 week after placement (excluding cases involving file errors or resubmissions). Actual shipping dates are scheduled in order based on current production capacity.
(Standard Orders: 5 items or fewer / single-sided 4 colors or fewer / 1,000 sheets or fewer. Multi-item or multi-color orders require an additional 3 working days on average.)
Peak Season (September – January, especially Year-End / New Year) & Prior to Major Events:
Submitting files one month in advance is highly recommended.
Delivery Schedule:
Specific shipping dates cannot be requested, and no rush/expedited services are available.
- - -
※ Store & Factory Holidays: Production days will be postponed accordingly on store and factory days off.
※ We will contact you immediately if issues arise—such as large-volume orders or excessively large solid color areas causing printing difficulties—that may delay turnaround.
※ The "Shipping Date" refers to the day the parcel is dispatched from our facility, not the final delivery date.
※ For single orders containing multiple printed items, turnaround is calculated based on the item requiring the longest production time.
Pickup Methods & Shipping Fees
※ For online orders, estimated completion/shipping dates will be specified in the notification email.
① In-Store Pickup (Shipping Fee: $0)
Pick up available after 3:00 PM on the specified shipping date.
(Store Hours: 12:00 PM – 8:00 PM / Closed Mondays & Tuesdays)
② Convenience Store Pickup (7-ELEVEN / FamilyMart) (Shipping Fee: $65)
Store-to-store delivery takes approximately 2–3 days from the shipping date. Specific delivery dates or times cannot be requested.
※ Shipping is available within Taiwan only.
※ Delivery guidelines follow the standard regulations of each convenience store chain.
③ Takkyubin / Yamato Black Cat Express (Shipping Fee: $120)
Estimated next-day delivery following the shipping date (Postponed on Sundays and National Holidays).
※ Shipping is available within Taiwan only.
※ No delivery services on Sundays or National Holidays.
※ Delivery guidelines follow Yamato Black Cat Express regulations (Next-day delivery guarantees may not apply during peak seasons).
- - -
※ Store & Factory Holidays: Shipping dates will be postponed accordingly on store and factory days off.
Order Changes & Cancellations
If an unforeseen situation arises and you need to modify or cancel your order,
please email us at: info@retrojamtaiwan.com
Our staff will assist you with the process.
※ Please note that orders cannot be cancelled once you have received the "File Confirmation Complete" (檔案確認完成信) email.
★ 定休日:每週一、二
(絹印工作空間 / 購物 / 網路商店商品訂單出貨:順延)
(印刷檔案確認 / 印刷工作天數 / 印刷物出貨:順延)
公司名稱:加慕股份有限公司
(JAM RETRO INSATSU CO., LTD.)
統一編號:42849724
★ 定休日:週一、二
Closed on Mondays and Tuesdays
(絹印工作空間 / 購物 / 網路商店商品訂單出貨:順延)
(印刷檔案確認 / 印刷工作天數 / 印刷物出貨:順延)
※ 其他店面時間異動請參照google行事曆 / SNS公告(fb、ig)
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