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Artwork Submission Process

 

 

 

 

<Risograph Artwork Submission & Ordering Process>

 

① File Check (DATA CHECK): Staff will check submitted artwork in order of receipt within 3 working days. If issues are found, we will contact you and file adjustments may be required before resubmission. If everything is correct, a payment link will be sent via email.

 

② Printing: Production turnarounds vary based on color count, order volume, and print quantities. ※ Once file confirmation is complete, artwork changes or order cancellations are generally not accepted.

 

③ Shipping:

  • In-Store Pickup: Available after 3:00 PM on the completion date (Closed Mon–Tue).

  • Convenience Store Pickup: Estimated 2–3 working days for delivery.

  • Black Cat Express (Yamato Transport): Estimated next-day delivery (Postponed on Sundays and National Holidays).

 

★ Unforeseen circumstances may arise during any of these three stages.

To ensure you receive your prints on time, please submit your files as early as possible.

 

※ JAM Factory Holidays: Tuesdays & Saturdays (Production schedules will be extended accordingly).

 

 

Submission Methods

 

① Online Submission (24 Hours)

 

 

② In-Store Submission: Currently Suspended

 

 

 

Payment Methods

 

Orders require advance payment. Printing will begin once payment is confirmed.

 

Online Shop Payment Options:  ATM Transfer / Credit Card / LINE Pay

 

 

 

Turnaround Time & Shipping Schedule

 

★ Print Turnaround Time Guidelines

  • Standard Period:

    Orders are shipped on average 1 week after placement (excluding cases involving file errors or resubmissions). Actual shipping dates are scheduled in order based on current production capacity.

    (Standard Orders: 5 items or fewer / single-sided 4 colors or fewer / 1,000 sheets or fewer. Multi-item or multi-color orders require an additional 3 working days on average.)

  • Peak Season (September – January, especially Year-End / New Year) & Prior to Major Events:

    Submitting files one month in advance is highly recommended.

  • Delivery Schedule:

    Specific shipping dates cannot be requested, and no rush/expedited services are available.

 

- - -

 

※ Store & Factory Holidays: Production days will be postponed accordingly on store and factory days off.

 

※ We will contact you immediately if issues arise—such as large-volume orders or excessively large solid color areas causing printing difficulties—that may delay turnaround.

 

※ The "Shipping Date" refers to the day the parcel is dispatched from our facility, not the final delivery date.

 

※ For single orders containing multiple printed items, turnaround is calculated based on the item requiring the longest production time.

 

 

 

Pickup Methods & Shipping Fees

 

※ For online orders, estimated completion/shipping dates will be specified in the notification email.

 

① In-Store Pickup (Shipping Fee: $0)

Pick up available after 3:00 PM on the specified shipping date.

(Store Hours: 12:00 PM – 8:00 PM / Closed Mondays & Tuesdays)

 

② Convenience Store Pickup (7-ELEVEN / FamilyMart) (Shipping Fee: $65)

Store-to-store delivery takes approximately 2–3 days from the shipping date. Specific delivery dates or times cannot be requested.

  • ※ Shipping is available within Taiwan only.

  • ※ Delivery guidelines follow the standard regulations of each convenience store chain.

 

③ Takkyubin / Yamato Black Cat Express (Shipping Fee: $120)

Estimated next-day delivery following the shipping date (Postponed on Sundays and National Holidays).

  • ※ Shipping is available within Taiwan only.

  • ※ No delivery services on Sundays or National Holidays.

  • ※ Delivery guidelines follow Yamato Black Cat Express regulations (Next-day delivery guarantees may not apply during peak seasons).

 

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※ Store & Factory Holidays: Shipping dates will be postponed accordingly on store and factory days off.

 

 

 

Order Changes & Cancellations

 

If an unforeseen situation arises and you need to modify or cancel your order,

please email us at: info@retrojamtaiwan.com

Our staff will assist you with the process.

 

※ Please note that orders cannot be cancelled once you have received the "File Confirmation Complete" (檔案確認完成信) email.

 

★ 定休日:每週一、二

(絹印工作空間 / 購物 / 網路商店商品訂單出貨:順延)

(印刷檔案確認 / 印刷工作天數 / 印刷物出貨:順延)